How We Work Together
Terms & Policy
We believe in clear expectations on both sides. Read through our terms before booking a service — no legal jargon, just plain language.
Last updated: April 2026
Overview
These terms apply to all services provided by Timberly Loft. By requesting or accepting a quote from us, you agree to these terms. We keep things simple and straightforward — if you have any questions at any point, just reach out before work begins.
Timberly Loft operates as an on-demand furniture upholstery service based in Port Harcourt, Nigeria. We work with residential clients across the city and surrounding areas.
Quotes & Pricing
All pricing shown on our website is a starting estimate. Final quotes are determined after we have assessed the specific furniture piece, the scope of work and your fabric selection.
Quotes are issued in writing — either by WhatsApp, email or our contact form — before any work begins. No work will start without your explicit approval of the quoted amount.
Factors that affect the final price include:
- The size and type of furniture
- The condition of the frame and internal structure
- The fabric or material selected
- Whether foam or padding replacement is required
- Any structural repairs needed
If additional issues are discovered during work — for example, hidden structural damage — we will pause, inform you and provide a revised quote before continuing. We will not proceed with extra work without your approval.
Payment Terms
Our standard payment structure is as follows:
| Stage | Amount Due | When |
|---|---|---|
| Deposit | 50% of total quote | Before work begins / collection |
| Balance | Remaining 50% | On delivery or completion |
Payment is accepted via bank transfer. Account details will be provided at the time of quoting. Cash payments may be accepted by prior arrangement.
Furniture will not be returned until the full balance has been settled. We reserve the right to hold completed work for up to 30 days if the balance remains unpaid after the agreed delivery date, after which a storage fee may apply.
Materials & Fabrics
All fabrics and materials are sourced by Timberly Loft unless the client provides their own. If you supply your own fabric, please note:
- We cannot guarantee the quality, durability or suitability of client-supplied fabrics
- We are not responsible for faults that arise from a client-supplied material
- We reserve the right to decline using a fabric we consider unsuitable for the project
We stock a range of premium fabrics for selection. Fabric samples are available on request. Fabric prices may vary and will be included in your final quote.
Colours displayed on screen may differ slightly from actual fabric samples due to screen settings. We recommend requesting a physical swatch before confirming your choice for large or high-visibility pieces.
Collection & Delivery
Timberly Loft offers collection and delivery of furniture within Port Harcourt. Collection and delivery fees may apply depending on your location and the size of the furniture — this will be included in your quote.
You are responsible for ensuring the furniture is accessible for collection at the agreed time. If our team arrives and access cannot be arranged, a rescheduling fee may apply.
For items collected from your home, we will handle them with care during transit. However, we recommend documenting the existing condition of your furniture with photos before handover.
Alternatively, clients may drop off and collect furniture from our workshop by arrangement.
Timelines
We provide an estimated completion timeframe with every quote. Timelines are given in good faith and we do our best to meet them.
Completion timelines depend on the complexity of the work, the availability of selected fabrics and our current workload. We will communicate promptly if any delays arise.
Timberly Loft is not liable for losses or expenses incurred due to delays that are outside our reasonable control, including fabric delivery delays from suppliers, or unforeseen structural issues discovered during work.
Cancellations & Changes
We understand that circumstances change. Our cancellation policy is as follows:
You may cancel at no charge if work has not yet started and no fabric has been cut or ordered specifically for your project.
If work has begun, the deposit is non-refundable. If materials have been purchased or cut, you may be charged for those costs.
Changes to fabric choice or scope after work has started may result in additional charges and a revised timeline. Please confirm all details before we begin.
Warranty
Timberly Loft stands by the quality of our work. We offer the following warranty on all completed projects:
If any stitching, seams or fastenings fail within 3 months of delivery under normal use, we will repair them at no charge.
High-density foam supplied by Timberly Loft is covered for 6 months against premature deterioration under normal use.
The warranty does not cover damage caused by misuse, negligence, exposure to excessive moisture or sunlight, or pet damage. It also does not apply to client-supplied fabrics or materials.
To make a warranty claim, contact us with photos of the issue. We will assess and respond within 5 business days.
Liability
Timberly Loft takes great care with every piece of furniture entrusted to us. In the unlikely event of damage occurring while furniture is in our possession, we will discuss resolution directly with you.
Our liability is limited to the value of the service agreed in the quote. We are not liable for sentimental value, indirect loss or consequential damages.
We recommend clients photograph their furniture before handover as a reference, particularly for antique or high-value pieces.
Questions or Concerns
If you have any questions about these terms or wish to discuss anything before booking, please get in touch. We would rather answer your questions upfront than have any misunderstanding later.